Q:I have a question about my order. How can I get in touch?
Email us! firstname.lastname@example.org
Q:What is the payment methods do you accept and is it safe?
We accept PayPal and credit cards. PayPal protects your financial information with industry-leading security and fraud prevention systems.
Q:How can I cancel or make a change to an order?
Please contact email@example.com immediately if you wish to cancel or request any changes to your order. We will not be able to cancel or adjust orders once they have been processed or shipped.
Q:I cannot place an order on the site. Is there an alternative way to place my order?
If you are having trouble placing an order through a desktop or mobile phone. Please contact us at firstname.lastname@example.org
Q:How long is the shipping?
We offer express shipping, which can take between 2 to 7 business days from the date the item is shipped. Please read all the estimated details on our shipping & delivery page here.
Q:How long does it take to process my order?
Once you place your order, please allow up to 1-2 business days for your order to be processed.
Q:Do you ship to P.O. boxes?
No, unfortunately, we are not able to deliver to P.O. boxes. If you enter a P.O. box as a shipping address, your order will be delayed or canceled.
Q:How can I track my package?
Once your order is shipped, tracking information is sent to your email. If you cannot locate your tracking information in your shipping confirmation email, please contact email@example.com
Q:What is your return policy?
Please read all the fine details on our return policy here. We have a 30-day window for returns for unworn merchandise.
Q:I received the wrong product, what steps do I take to receive the correct product?
Please contact us at firstname.lastname@example.org to resolve the issue.
Q:I am interested in selling TUNEFUL products in my store(s). How do I find out more?
Please email us at email@example.com or WhatsApp: +86 188 5052 8586 for all WHOLESALE and stocking inquiries.